Alan Kline is the Director of Audience Research Programs at WolfBrown. He has dedicated his career at WolfBrown to helping arts and culture organizations better understand and build their audiences by reaching new visitors and deepening their relationship with current attendees. Kline has brought research insights and learning to hundreds of organizations. He makes data about their audiences accessible and guides them in the best ways of interpreting and implementing their findings.
Audience Outlook Monitor
Alan directs the Audience Outlook Monitor program and oversaw its three-year COVID-19 study. Working directly with cohorts of arts organizations, the program delivered monthly findings on audience attitudes about arts during COVID to the field. His administration of this model through dozens of cohorts across three continents has shown the benefits of cohort learning. Importantly, it paved the way for shared research that is more timely, cost-efficient, and actionable. He shared in his enthusiasm for the program in a recent post for our flagship newsletter “On Our Minds.”
Post-Event Feedback Surveys (previously Intrinsic Impact)
Kline is a proponent of supporting organization-led research. Kline’s work provides arts and culture organizations post-experience survey tools and methods, guiding them through implementation and data analysis. These studies focus on a variety of organizational research goals including demographics, buyer behavior, psychographics, engagement, loyalty, customer satisfaction, and intrinsic impact. He maintains the WolfBrown Dashboard and has developed it into a robust tool for visualizing audience data. The Dashboard enables WolfBrown clients to see, filter, and compare different data sets.
Alan Kline holds a degree in theater and dance from Oberlin College. Kline was a stage manager in the San Francisco Bay Area. He also worked as Theatre Bay Area’s Marketing Resources Coordinator for four years. Kline brings years of teaching experience to his role at WolfBrown. He enjoys instructing social dance lessons in waltz, Irish ceili, English country dance, and other social dance forms. Kline is the president of San Francisco Bay Queer Contra Dance and a member of the board for East Bay Waltz. Kline regularly organizes dance events in the Bay Area. Last but not least, he also runs consent workshops.
Alan Kline can be reached directly via email.