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Secrets from the Master of Facilitation

I first met Bill Keens at an international arts conference in Scotland years ago when I was starting out in the consulting field. When I asked him what he was doing there, he said he was facilitating some small group meetings. I had never heard the word “facilitation” before and I confess to being a little surprised that facilitation – simply leading a discussion – required special expertise. Over the next three decades, I learned the hard way that facilitation is both a skill and an art. Like most professionals, I endured countless painful meetings where nothing seemed to get done (sadly, before seeking Bill’s counsel, I may have led a few myself). On the other hand, I always looked forward to Bill’s deft touch and seemingly effortless success in making meetings productive. For years, as Bill’s colleague and later as his business partner, I begged him to write a book about facilitation. He has finally done so, and “Herding Cats and Cougars” is a corker. I know you’ll enjoy it.

 

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